Privacy Policy

What we collect.
  • Canyon Digital Solutions LLC does not collect, aggregate or share any information in your current database which you have full access to.
  • All CityVerse customers have private storage and database which is not shared.
  • All data entered or uploaded by users is stored only in your private provisioned cloud services.
  • Canyon Digital Solutions may have an admin user account for support purposes only. You have access to disable or remove this account at any time.
  • Depending on your service agreement, Canyon Digital Solutions has admin access to your cloud services, which provides full access to all data. This can only be removed under a self-hosting scenario where you control cloud service billing.
  • Canyon Digital Solutions may occasionally access your active user count for licensing verification.
Cookie Policy.
  • Cookies are used for storing authentication information if you select to remember login data by checking remember checkbox while logging in.
  • Cookies are used to remember recent pages and query string data, on pages you may have visited for ease of access on your home page.
  • All cookies are encrypted based on unique encryption parameters which are unique to your application instance.
  • Your web browser may remember login information based on setting we cannot control.
  • Your web browser may send URLs to another location based on settings we cannot control, such as features known as URL verification.
Encryption.
  • All data is encrypted at rest and in transit with unique certificates and keys for your application instance.
  • Application is only accessible via https:// URLs.
Error Tracking.
  • If an error is generated, depending on configuration settings, an email may be sent to Canyon Digital Solutions for analysis. This can be turned off via configuration settings you have access to.
  • Error information may include but not limited to:
  • Users IP Address.
  • Users browser or information contained in the User Agent details.
  • Users operating system for desktop or phone.
  • Current application session, application and users cookies details.
  • Current Users login name.
Your Customers Data.
  • Canyon Digital Solutions may login for support and developmental purposes, although we do not actively query your customers names.
  • This means if a customer of yours contacts us for service, we may not be aware they are you customer.
  • If we are aware, we will notify you before proceeding.
Your Configuration.
  • Canyon Digital Solutions does not share or recommend configurations based on your data with other Canyon Digital Customers.
  • We do not share or discuss: Process, Task, Reporting or other layouts and configurations.
  • All configurations in your system are considered proprietary to your application.
Cloud Data and Application Storage.
  • You can gain full access to your cloud services including storage and database upon request.
  • Uploaded data is stored separately from you application data in most cases.
  • In some instances uploaded data may be stored in the application space, this data is considered temporary and may be removed upon loading new versions.
  • Multiple versions of CityVerse may exists in your staging areas for preview and archival of new versions.